Refund policy

Street Nova offers a 30-day return window from the date your order is delivered.

Items must be unused and returned in their original condition and packaging, with all included parts and accessories. Please email us before sending a return so we can provide the correct instructions.

Contact us at info@streetnova.shop and include your order number and the item you wish to return. If an item arrives damaged, defective, or incorrect, please describe the issue and include photos if possible.

Please wait for our instructions before mailing your item. Do not send returns to our business address unless we confirm it is the correct return location.

For change-of-mind returns, the customer pays the return shipping cost. If your item arrives damaged, defective, or incorrect, contact us first so we can review the issue and explain the next steps.

Once we receive and inspect the returned item, we’ll notify you by email whether your refund is approved. Approved refunds are sent to the original payment method. Processing times may vary depending on your bank or card provider.

Original shipping charges, if any, are non-refundable unless required by law or the return is due to an error on our part.

Street Nova
Address: 3193 Victory Pkwy, Cincinnati, OH 45206, United States
Email: info@streetnova.shop
Phone: 801 282 82 23